Customer
Intergraphics
Company Type
Supplier
Industry
Headquarters / Region
North America
Company Size
Small business
SAP Taulia Solution(s)
How Intergraphics Found a Better Way
Intergraphics is a multilingual graphic design and translation coordination company providing expert services for print and web projects. Owner Kerstin Connelly coordinates projects with expert translators and serves clients across public utilities, transportation, and other sectors. Managing complex, multilingual projects with multiple translators creates constant cash flow challenges for the small business.
“Keeping things as simple as I can within my business is helpful for freeing me up to have time to spend with my family.”
Kerstin Connelly, Business Owner, Intergraphics
Before: Challenges and opportunities
As a small business owner, Kerstin faced persistent cash flow pressures. Managing multiple translators across complex projects required careful coordination of payments, and lengthy approval processes (especially when last-minute changes required reworking across multiple language versions) made cash flow unpredictable. The manual invoicing process was time-consuming and stressful. Kerstin spent endless hours printing, sending, and tracking invoices by hand. Beyond the operational burden, the process created an awkward dynamic. As a business owner, she had to repeatedly call clients’ accounting departments to follow up on payment, which conflicted with her focus on selling services and building relationships.
Why SAP Taulia
Intergraphics adopted SAP Taulia’s solution to streamline the invoicing process and regain control over cash flow. Once an invoice is set up and submitted, it goes directly into SAP Taulia, giving Kerstin immediate visibility and the ability to request early payment if needed. The simplicity of the system removes the operational burden of manual tracking and eliminates the awkward conversations with clients about payment status.
After: Value-driven results
With SAP Taulia, Intergraphics has transformed its invoicing process. Kerstin no longer spends endless hours on manual invoice management. The visibility and control provided by SAP Taulia’s solution has improved cash flow predictability, allowing her to plan ahead and occasionally offer bonuses to her translators during good years. Most importantly, the simplified process frees Kerstin to focus on what matters most: delivering quality services to clients and having time to spend with her family.
