Prior to looking for a new solution provider, Merit was using JPMorgan Chase’s Xign invoice and payment system to manage its annual spend of $600 million. However, the company was unhappy with Xign: it was rarely updated, and the system had become antiquated. Moreover, Merit’s suppliers complained about the participation fees and lack of assistance from Xign during the complicated onboarding process.
Taulia’s Supplier Assurance Initiative guaranteed that 100 percent of Merit’s suppliers using Xign would be transitioned to Taulia’s platform within 12 weeks. The Taulia team was also committed to continue working with Merit beyond the initial implementation to develop campaign strategies and supplier education tools to continue growing the adoption of the company’s dynamic discounting program.